Nielsen Norman Group has named Seating Management, an online reservation and seating management application for restaurants developed by the Magellan Network, to its list of the 10 best-designed application user interfaces for 2008. The list comprises submissions from companies around the world. Winning applications were recognized for their emphasis on user experience to meet the exact needs of the customer, without the burden of unnecessary features and technology.
TMN, which develops technology-based products and services that connect restaurants and guests with better information, service and opportunities, designed Seating Management as a replacement for and upgrade to the reservation book, wait list and floor plan typically found at the hostess stand in restaurants. The application manages all reservations and walk-in guests to coordinate seating and table turns.
Seating management also organizes and prioritizes daily restaurant operations. It gives hosts and hostesses feedback about their performance in estimating wait times and minimizing empty seats, while collecting information that can be used to improve guest relations.
“We have incorporated TMN’s products into our daily operations, and they’ve offered obvious value from the start,” says Gianfranco Marrocco, President of Mediterraneo Caffé, Providence, RI. “They improve our guests’ experience, increase our profits and are simple for our employees to use.”
For more information, see www.gotmn.com.
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